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The curtain of the all-digital era is quietly opening up, and innovation constantly drives all walks of life to speed up its transition. Today, we see a dramatic change in the role of the IT department. In addition to controlling costs and maintaining efficient infrastructure operations, there is more expectation from management - finding new sources of revenue and boosting business growth. According to Gartner, 70% of the IT budget is spent on business operations and only 30% on innovation. This ratio of IT budget is not conducive to enterprises in the wave of innovation to maintain a competitive edge. In addition, the IDC Global Digital Leaders Survey found that 69% of respondents said they lack the right people, knowledge, and technology to do the transition. How to maximize the value of IT investment and alleviate the increasingly serious problem of talent gap has become a major challenge in the transformation of enterprises.  

In order to effectively solve this problem, Cisco took the lead in introducing the industry's first prediction service based on artificial intelligence, enabling IT departments to return to the leader of enterprise development. The so-called "predictive service" means that before a problem occurs, IT services can take advantage of leading technologies such as big data analytics, artificial intelligence, and machine learning to anticipate problems in advance and automatically feed the situation back to the IT vendor to find the optimal solution to eventually Solve the problem; the whole process without customer participation, it will not affect the normal operation of the system. This is the direction of Cisco services, representing the opening of a new era of forecasting services. Through innovative processes and automation tools, Cisco will help businesses save money and enable IT investments to be used for new business and business transformation.  

Cisco Services has long been able to help businesses achieve extraordinary business results with the world's leading expertise, technological innovation and high-quality service. Cisco Services for businesses in more than 180 countries and regions in 17 languages. Fortune 84% of Fortune 500 companies are customers of Cisco Services. In Greater China, Cisco Services has more than 1,000 professional service personnel, can provide support in seven languages, according to customer demand for the development of localized service solutions. In addition, the 51 spare parts stores covering the entire area cover more than 300 large and medium-sized cities and provide the leading service for the second working day. For each phase of the customer's IT lifecycle, Cisco Services offers six capabilities: Consulting Services that help organizations define how to use technology to achieve business goals and strategic planning; Implement services to help organizations integrate with new systems and software; Optimize Services , Creating value for the enterprise by simplifying and protecting the IT environment; hosting services that help companies shift their focus to strategic projects to accelerate innovation and transformation; technical services to ensure that IT staff do their job in a simple, consistent and secure manner; and training services , To help foster talent that can truly drive business transformation.  

The new era calls for new services and, based on six service capabilities, Cisco unveiled two key innovative services for the future - Business Critical Services and High-Value Services. This combination of predictive services based on artificial intelligence helps companies anticipate IT failures, mitigate risks and reduce maintenance costs while gaining the necessary skills needed for business transformation.